Range of Motion Massage is committed to safeguarding the privacy and security of your personal data when you book or make an enquiry through our website. We comply with UK GDPR and the Data Protection Act 2018 and are registered with the ICO.

What Data We Collect

  • Contact details (name, email, phone number, address)

  • Booking information (appointment details, therapy preferences)

  • Health information (where relevant to treatment and required by you)

  • Payment data (if booking or pre-paying online)

  • Website analytics (to monitor site usage and performance)

Why We Collect Data

  • To fulfil your booking requests and deliver our services

  • To contact you regarding your appointments

  • To meet legal obligations for health record keeping

  • For client safety and service improvement

  • With explicit consent, for relevant marketing and service updates

Legal Basis for Data Processing

  • Contract: When you make a booking, we need your data to perform that service

  • Consent: For marketing communications or sharing sensitive health information

  • Legal obligation: For statutory record keeping and reporting

  • Legitimate interest: To improve our website and services

How We Store and Protect Your Data

  • Data is held securely via password-protected systems and encrypted where possible

  • Booking and health information is stored in secure, GDPR-compliant platforms

  • Access is limited to authorised staff only

Who We Share Data With

  • Selected third party providers (e.g., online booking and payment platforms) used as part of delivering our service; these providers adhere to GDPR and do not use your data for other purposes

  • Regulatory authorities if required by law

Transfers Outside the UK

  • If any data is processed or stored outside the EEA, we ensure equivalent protection and compliance with UK data laws

How Long We Keep Your Data

  • For as long as necessary to provide services and comply with legal/regulatory requirements (typically up to 7 years for health records)

  • Marketing consent can be withdrawn at any time

  • Data is deleted when no longer needed for service or required by law

Your Rights

  • To access, amend, or delete your data at any time

  • To restrict or object to processing of your data

  • To withdraw consent for marketing

  • To complain to the ICO (www.ico.org.uk) if you believe your data is not handled properly

Contact Us

For privacy concerns or data requests, please contact:
Range of Motion Massage
Email: jo@rangeofmotionmassage.co.uk